Return & Refund Policy

At IRL, we want you to be happy with your purchase. If something isn’t right, we’re here to help. This policy explains when you can return or exchange an IRL product and how refunds are processed.

1. Return Eligibility

To be eligible for a return, the following conditions generally apply:

• The return request must be submitted within [7/14] days of delivery.

• The product must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, packaging, and accessories must be intact.

• The product must not have been altered, damaged, stained, or exposed to strong perfumes, smoke, or other conditions that affect its resaleability.

• You must provide your order number or valid proof of purchase.

Products that do not meet these conditions may be refused for return, subject to applicable consumer rights and law.

2. Return Timeframe

Return requests must be submitted within [7/14] days from the date your order is delivered.

To start a return, contact us at:

Email: getirlwear@gmail.com

Please include your order number, the product(s) you wish to return, and the reason for the return.

Once your request is approved, we will provide instructions for sending the product back to us.

Products returned without prior approval may not be accepted.

3. Refund Process

Once we receive your returned product, our team will inspect it to confirm that it meets the return conditions.

If your return is approved, we will initiate the refund through the original payment method, where possible.

Refunds are generally processed within [5-7] business days after the returned product passes inspection. The time taken for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

If a return does not meet our eligibility requirements, we will contact you regarding the next steps.

4. Exchanges

We offer exchanges for eligible products, subject to availability.

You may request an exchange for:

• A different size of the same product, or

• Another eligible variant where available.

Exchange requests must be made within [7/14] days of delivery and the product must meet the same condition requirements as a return.

If the requested size or variant is unavailable, we may offer a refund or another suitable option, subject to our policy and applicable law.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us at [getirlwear@gmail.com] as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging, where relevant

For certain delivery or product issues, we may request additional information or photographs to help us investigate the matter.

If the product is confirmed to be defective, damaged before delivery, or incorrectly supplied by us, IRL will provide an appropriate remedy, which may include a replacement, exchange, repair where applicable, or refund, subject to the circumstances and applicable law.

6. Non-Returnable Items

The following items may not be eligible for return or exchange, except where the product is defective, damaged, incorrectly supplied, or where applicable law provides otherwise:

• Products marked as final sale

• Customized or personalized products

• Products that have been worn, washed, altered, or damaged after delivery

• Products returned without original tags or packaging

• Products showing signs of use, stains, odour, or other damage caused after delivery

• Gift cards or other items specifically identified as non-returnable on the website

Any product-specific return restrictions will be communicated on the relevant product page or at checkout.

7. Return Shipping Costs

For change-of-mind returns, size-related returns, or other returns that are not caused by an error or defect on our part, the customer may be responsible for the applicable return shipping charges.

For products that are confirmed to be defective, damaged, or incorrectly supplied by IRL, we will arrange an appropriate return solution and will not charge the customer for the return shipping, subject to verification.

Any applicable return shipping charges or deductions will be communicated before the return is processed.

8. Refund Deductions

Where permitted by applicable law, refunds may be adjusted for applicable return shipping charges, failed-delivery charges, or other legitimate costs that were clearly communicated under this policy.

We will not make deductions that are prohibited by applicable law.

9. Sale and Promotional Products

Products purchased during sales or promotional campaigns may be subject to specific return or exchange conditions.

Any special conditions will be clearly communicated on the product page, promotional terms, or at checkout.

Defective, damaged, or incorrectly supplied products will remain subject to applicable consumer rights and remedies.

10. Return Rejection

IRL reserves the right to reject a return where the product does not meet the eligibility requirements described in this policy.

If a returned product is rejected, we will contact you with information about the reason and available next steps.

Nothing in this policy is intended to limit any mandatory rights or remedies available to consumers under applicable Indian law.

IRL - Made for real life.