Shipping Policy

Last Updated: [DATE]

At IRL, we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Methods

We currently offer shipping across India.

Orders are shipped through trusted third-party courier and logistics partners. The shipping method available for your order may depend on your delivery location, product availability, and other operational factors.

Where available, you may be shown standard or express delivery options at checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During product launches, sales, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

3. Delivery Timeframes

After your order has been dispatched, estimated delivery times are:

• Metro & major cities: 2–5 business days

• Other locations: 4–8 business days

• Remote or difficult-to-service locations: 5–12 business days

These are estimated timeframes and are not guaranteed. Actual delivery times may vary depending on your location, courier service, weather, public holidays, transportation conditions, and other circumstances beyond our reasonable control.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Standard Shipping: 799
Free Shipping: Available on orders above ₹2499

IRL may offer free shipping or promotional shipping rates from time to time. Any applicable offer will be clearly communicated on the website or at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details, where tracking is available.

You can use the tracking information provided to monitor the progress of your shipment through the relevant courier service.

Please allow up to 24–48 hours after dispatch for tracking information to become active.

6. Delivery Issues and Delays

While we work with our delivery partners to provide reliable service, delays can sometimes occur.

If your order is delayed, please allow the estimated delivery window to pass before contacting us. If your order remains undelivered after this period, contact us at [getirlwear@gmail.com] with your order number and we will assist you.

IRL is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather or natural events

• Public holidays

• Courier or transportation disruptions

• Strikes or operational issues

• Incorrect or incomplete shipping information

• Recipient unavailability

• Government restrictions or other unforeseen circumstances

If a package is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the shipment, additional shipping charges may apply for reshipping where permitted.

7. Incorrect or Damaged Deliveries

If you receive the wrong product or your package arrives visibly damaged, please contact us at [getirlwear@gmail.com] as soon as possible.

For damaged packages, we recommend taking photographs or videos of the package and product before disposing of any packaging, as this may help us investigate the issue with our delivery partner.

Please include your order number and relevant photographs when contacting us.

8. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including the correct PIN code and contact number.

IRL cannot guarantee successful delivery where incorrect or incomplete information has been provided.

If you need to change your delivery address after placing an order, contact us as soon as possible. We may not be able to change the address once the order has been processed or dispatched.

IRL