Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to IRL. These Terms of Service (“Terms”) govern your use of the IRL website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. Account Terms

You may be required to provide certain information when creating an account or placing an order, including your name, contact details, billing information, and shipping address.

You agree that the information you provide is accurate, complete, and current. You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account.

IRL reserves the right to suspend or terminate accounts where we reasonably believe there has been misuse of the website, fraudulent activity, violation of these Terms, or any unlawful activity.

You must be at least 18 years old to make purchases through our website, or use the website with the involvement and consent of a parent or legal guardian where applicable.

2. Pricing and Payment

All prices displayed on the IRL website are listed in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice. However, the price applicable to your order will generally be the price displayed at the time the order is placed, subject to correction of genuine pricing or technical errors.

Applicable taxes, including GST where applicable, will be displayed or included at checkout as required by law.

We accept payment methods made available at checkout, which may include credit/debit cards, UPI, net banking, wallets, and other supported payment methods.

By submitting payment details, you confirm that you are authorized to use the selected payment method.

If a payment fails, is reversed, or is identified as fraudulent or unauthorized, IRL may cancel or place the relevant order on hold.

3. Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, photographs, colours, sizing information, and other product details displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings. Minor variations in measurements, colour, printing, stitching, or finish may also occur due to the nature of manufacturing and garment production.

Product availability, specifications, designs, and details may be changed or discontinued at any time without notice.

If you receive a product that is materially different from the product described or ordered, please contact us within the applicable return or complaint period described in our Return and Refund Policy.

4. Order Acceptance

Placing an order on the IRL website constitutes an offer to purchase the selected products.

After you place an order, you may receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that IRL has accepted the order.

IRL reserves the right to accept, reject, cancel, or limit an order for reasonable reasons, including:

Product availability issues
Incorrect pricing or product information
Payment problems
Suspected fraudulent or unauthorized transactions
Errors in shipping or billing information
Violation of these Terms
Circumstances beyond our reasonable control

If we cancel an order after payment has been received, we will initiate an appropriate refund of the amount paid for the cancelled order, subject to applicable payment-processing timelines and applicable law.

Once an order has entered processing or shipping, cancellation may not be possible. In such cases, you may use the applicable return process.

5. Shipping and Delivery

IRL currently ships to locations within India, unless otherwise specified on the website.

Estimated delivery timelines displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may vary depending on your location, courier availability, weather, public holidays, operational disruptions, or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate shipping address and contact information.

If a shipment cannot be delivered because of an incorrect address, recipient unavailability, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges or other reasonable costs may apply where permitted by law.

Once an order has been handed over to the shipping carrier, delivery may also be subject to the carrier's operational timelines.

If your order appears delayed, lost, damaged, or incorrectly delivered, please contact IRL at [SUPPORT EMAIL] with your order number.

6. Returns, Exchanges and Refunds

Our returns, exchanges, and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Unless otherwise stated in that policy, eligible returns must meet the applicable conditions regarding time limits, product condition, original packaging, tags, and proof of purchase.

Products that have been worn, washed, altered, damaged through customer use, or returned without required tags or packaging may not qualify for a return or exchange, subject to applicable consumer rights and law.

Certain products may be non-returnable for hygiene, customization, promotional, or other legitimate reasons, where permitted by applicable law. Any such exclusions will be communicated in our Return and Refund Policy or on the relevant product page.

Where a refund is approved, the refund will generally be processed using the original payment method or another appropriate method, subject to applicable payment-provider and banking timelines.

Nothing in this section is intended to restrict any rights or remedies available to consumers under applicable Indian law.

7. Prohibited Uses

You agree not to use the IRL website or services for any unlawful or unauthorized purpose.

You must not:

Violate any applicable Indian law or regulation.
Attempt to gain unauthorized access to our website, systems, or accounts.
Interfere with or disrupt the operation or security of the website.
Use automated systems, bots, scrapers, or similar tools to access or collect information from the website without authorization.
Submit false, misleading, fraudulent, or unauthorized information.
Attempt to purchase products for fraudulent purposes.
Reproduce, copy, modify, distribute, or commercially exploit IRL's website content, branding, photographs, designs, logos, or other intellectual property without permission.
Upload or transmit malicious code, viruses, or harmful material.
Engage in activity that could damage IRL, its customers, service providers, or the operation of the website.

We may restrict or terminate access to the website where we reasonably believe these Terms have been violated.

8. Intellectual Property

All content available on the IRL website, including our name, logo, branding, photographs, graphics, product designs, text, artwork, and other materials, is owned by or licensed to IRL unless otherwise stated.

You may access and use the website for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit IRL's intellectual property without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, IRL will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or purchase of products.

IRL will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including courier disruptions, natural events, government actions, technical failures, strikes, or other force majeure events.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Indian law, including applicable statutory consumer rights.

To the extent permitted by law, IRL's liability in relation to a particular order will be limited to the amount paid by you for the relevant product or order giving rise to the claim.

10. Website Availability

We aim to keep the IRL website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend, modify, update, or discontinue portions of the website for maintenance, technical reasons, security reasons, or other operational purposes.

11. Changes to These Terms

IRL may update these Terms from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

12. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any mandatory rights available to customers, disputes arising from these Terms or your use of the IRL website shall be subject to the jurisdiction of the competent courts in [CITY], [STATE], India.

Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable Indian law.